FAQs

  1. MY CUSTOM PET ART

Do you do only cats and dogs?

No, we can print any animal, no matter the species or the breed. 

Can I print more than one pet?

Certainly, we can do with 2 pets max. We've determined that anything beyond 2 pets will be too excessive and not create the best outcome.
You can attach the picture of two pets when you order or, please send separate images of each via email for us with your order number. Our artists will make it for you—no additional fee for this.

Important note: If you want 3 pets, we have to charge a $5 additional fee for the third pet. 

Is my photo satisfactory to use?

We are pleased to provide some tips to get a good photo of your pet:

  • It works best if the pet is looking away from the camera.
  • Try to make it a close-up so that we can see your pet's unique features.
  • Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
  • Make sure no ears are out of the frame!  
  • Make sure the photo is not blurry.

We conduct a photo check for every new order we receive and email you if we need a better one. But it's best to take matters into your own hands and ensure you upload the best photo you have.

Can I see my pet art before it goes to production?

Yes, please email us at support@mypawarts.com if you want to see your proof before printing. Therefore, you'll receive your order longer than expected in 1-2 business days.

2. SHIPPING - RETURNS

Has my order shipped?

You will receive an email with shipping information when your order has been shipped out.

My order never arrived.

You can track your order by entering your order number at the URL below: http://tracking.mypawarts.net.

Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email, the package hasn't shipped yet. When Tracking, if the package says, "Delivered," YOU must contact the carrier (UPS) and file a claim. We can only see the same thing you can and can not be of any more assistance. At this point, the carrier is at fault. Many of these carriers can look up timestamps and GPS coordinates where the package(s) were dropped to assist you and find your package.

Will my order be delayed on holidays?

On holidays, the shipping time will be longer than expected because of overloaded orders. We will inform you as soon as we get information from our providers.

Can I return my order?

Due to being customized products and made for your pet, we cannot offer returns. If you have a problem with your final product, please email us, and we'll do our best to make sure you're happy.

What should I do if there is something wrong with my order? (printing, size, color, or item damaged)

As long as you contact us within 30 days of receiving your order, we'll send out a replacement as fast as possible! You should provide clear photos of the products on a flat, well-lit surface, order number, and more details about the package for any quality issues.

Get more information about the return policy at https://mypawarts.net/policies/refund-policy

Will I receive a tracking number of my order?

Yes, you will receive an email including a tracking number when the order has been shipped out.

My tracking number isn't working.

Please don't worry. Send us an email, and we'll let you know exactly where your parcel is.

Do your store ship worldwide?

Yes, we ship unique pet art to proud pet owners all over the world! You can see more at Shipping Policy: https://mypawarts.net/policies/shipping-policy. No matter where you are, we can create something extraordinary.

3. MY ORDER

How do I track my order?

After checkout, you can access http://tracking.mypawarts.net/, entering your order number, which we provided. You can get all of the shipping information about the order. Don't hesitate to contact us via email address: support@mypawarts.com if you have trouble with the order.

Can I change my order?

You can change or cancel your order for 12 hours. If you placed your order more than 12 hours ago, we can't guarantee that we can change or cancel it because our artists have begun to work at that time.

4. PAYMENT

Is my payment secure?

We use Paypal and Stripe, payment gateways acting as the go-between for merchants and the appropriate credit card networks/financial institutions to authorize and accept payments. PayPal & Stripe protects your information using sophisticated safety systems and fraud prevention systems. PayPal & Stripe will never provide us with your financial information. Therefore, if the payment goes wrong, the user can be fully refunded.

Which payment methods does MyPawArts offer?

  • Paypal
  • Stripe: Stripe accept all cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB

Has your question been answered?

If you have any questions, please get in touch with us."